Retail Innovation Lead

2022-09-15 17:10:252022-12-13Digital Recruitment Company
Job TypeCareers
AreaLondon, United KingdomLondonUnited Kingdom
SectorMarketing and Sales JobsStrategy
Start DateASAP
AdvertiserRosie Whelan
Job RefRW - RIL
Job Views151
Retail Innovation Lead
Job Type:
Salary: DOE + package
Location: London + WFH
Consultant: Rosie Whelan

The Organisation:

Digital Careers, part of the Digital Recruitment Company is currently working witha Fortune 250 company which is the world’s largest restaurant group with over 40,000 restaurants across the globe.They are a billion-pound business with over 900 restaurants run by our 28,000 restaurant team and have received a number of accolades in recognition of our commitment to their employees, including being named as Britain’s Top Employer three years running. They are committed to breakthrough innovation and the success of our employees. They're proud of the unique culture that they have built, one where everyone can be their best self, make a difference and have fun!

The Key Role Functions:

Our client is looking to bring on board a talented Retail Innovation Lead. They want someone who has a real passion for growth and delivering winning results.
They are looking for a superstar who will lead transformational initiatives that unlock their ability to be more agile in how they sell their delicious food to their consumers. You will drive the innovation roadmap and own the end-to end process from ideation to restaurant roll-out, building commercial business cases, and cementing franchisee relationships. You will also be responsible for developing thought leadership around new processes, equipment and technology around the brand’s retail channels.
  1. You will lead a multi-discipline team to identify new opportunities, set-up problem solving sessions, develop hypotheses, manage research & analysis, shape requirements, build, test & scale new innovations. You are customer-focused, ensuring our future innovation actively benefits their order journey.
  2. You will define and shape the investments for new retail technologies or optimisation of current platforms to unlock opportunities that were not feasible previously.
  3. You will define the strategy and roadmap for Agile Menus, serving the most relevant & dynamic menu offer to guests depending on day part or their personal meal occasion.
  4. You will lead the development and implementation of identified big bets. You will set up a strong project team who will see each initiative to fruition.
  5. You will manage senior stakeholders and recommend investment & resource decisions.
  6. You will identify relevant digital trends that can inform and impact disruptive retail transformations for the organisation.
  7. You will build strong relationships with our Leadership Team and Franchise owners to drive and implement the growth plan.

  • You have 5+ years’ experience in either digital and marketing transformation, e-commerce and/or retail industry.
  • You have a broad business knowledge, from managing P&L to developing & implementing new product & propositions to market. You also are gifted in analysing data and churning out actionable insights from it.
  • You have a strong project management experience, managing multiple initiatives simultaneously. You also have experience leading people and delivering results through a team.
  • You have a growth mindset - you’ll be connecting the dots in fresh ways to make amazing things happen. You are not afraid to stretch boundaries and think outside of the box to get results. The industry is constantly changing, we need a pioneer to help cement leadership as the go-to-brand for your food.
  • You have an experimental mindset – you create the motivation to constantly experiment, test hypotheses that will advance our growth ambitions. You have the ability to deal with failure and to fail forward – learning from the results and informing the next proposition to test.
  • You have the ability to cut through the jargon and speak fluent “consumer” but with our brand and menu vision at the very heart of your ideas will be a real benefit.
  • You have proven ability to effectively prioritise and lead complex cross-functional projects.
  • You have advanced analytical experience (Excel required, Programming Languages a plus). You have excellent visual presentation skills.
  • You are a highly articulate communicator with gravitas and executive presence. You have strong internal and external stakeholder management abilities.
Desired Qualifications:

  • You have worked on menu management projects and are well-versed with menu management technologies available in market.
  • You have experience working with Digital Technology teams to deliver products to market.
  • You have a good understanding of digital and emerging channels.
About You:
  • You are a leader with stretch to grow in the business and a strong ability to collaborate and take people with you as you lead them towards your vision.  
  • You see yourself as a people grower and team player and love to get stuck in.
  • You are assertive, with the confidence to be voice of authority, and are not afraid to do what is best for the team.
  • You bring a high-energy and a passionate outlook to the job and can influence those around you.
  • You are a highly strategic thinker, passionate about disruption and innovation but pragmatic in your execution.
  • You may be the next Retail Innovation Lead but you’re a future Chief Customer Officer, your ambition and hunger for the next move will see you thrive in our culture of building great international careers.  
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Rosie Whelan
Senior Recruitment Consultant
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