Account Director/ Senior Account Director
Job Type: Perm
Salary: DOE
Location: London / WFH 3-4 days a week
Consultant: Rosie Whelan
The Organisation:
We are working with an award-winning creative engagement Agency blending strategy, creativity, and technology to help brands define and deliver their vision.
They have been successfully building clients for over twenty years and ranked one of the highest digital agencies.
They are an Econsultancy Top 100 Digital Agency, Top 100 Design & Build Agency and won the Best Digital Agency at the 2019 Digital Experience Awards.
The Role:
This is a senior role in the Client Experience team. Their teams’ purpose is to be the lynch pin of our client’s customer-centricity and to provide their clients with the best-in-class experience at any touch points, culminating in the delivery of the highest-quality, most impactful outcome across their full range of services. As a team and on an individual level, we are measured on client satisfaction and retention, sustainable and visible growth, overall profitability, and value/impact/ROI that their work has on their clients’ business.
Any client at any level knows you and you are the first person they will think of when they need a trusted advisor with regards to new opportunities or to discuss problems of any nature. You have the ability to establish trustworthy relationships with your clients and with your colleagues, both peers and senior management. You are strategically and commercially savvy with a natural sense of curiosity for your clients’ business, for our industry and our areas of expertise.
You are a natural born leader and communicator, who is always solution-focused and strives for excellence. You have the ability to zoom into the details and to zoom out to grasp the wider context. You are sensitive to the political environment that you and your clients operate within. You are resourceful, you look complexity in the eye and you roll-up your sleeves to make things happen. Your priority is to generate value for your clients alongside making our client profitable and an invaluable partner to work with.
Core Responsibilities:
- Client Service Expertise – able to develop and manage key client relationships. Someone who is not afraid to corridor-walk and build bridges to quickly secure new opportunities.
- Strategic and business acumen, including the ability to spot value-generating opportunities and lead the quarterly account planning.
- Confidence in interrogating client briefs, using initiative and challenging clients where necessary.
- Understanding the importance of strong risk management and project management approaches, balanced with strong client service sensibilities.
- Appreciation of the delivery process, supporting the delivery team in moving things forward, in line with the plan and budget.
- Selling skills to ensure organic growth and new business, in addition to negotiation skills and ability to manage difficult conversations and close deals successfully.
- Financial control through accurate forecasting against revenue and profitability targets.
- Excellent presentation and communication skills, both written and verbal.
- Demonstrate leadership with the team, with partners and, above all, with clients.
- Knowledge and existing expertise across our client’s core offer areas: brand optimisation, service design and build, organisational engagement and technology.
Key Skills.
- At least 5 years, extensive client servicing experience at a leading agency, professional services firm or similar organisation.
- Experience managing portfolios in excess of +£1/1.5M in revenue per year
- Successful track record of building exceptional client relationships and delivering value to clients and the agency.
- Proven understanding of the key disciplines required to deliver brand experiences in line with our clients core offerings.
- Experience of working closely with project managers, production, technical and strategy teams.
- Experience in preparing and delivering excellent presentations and proposals.
