Internal Communications & Engagement Manager

2021-11-17 16:10:532022-02-14Digital Recruitment Company
Job TypeCareers
AreaLondon, United KingdomLondonUnited Kingdom
SectorMarketing and Sales JobsStrategy
Start DateASAP
AdvertiserRosie Whelan
Job Views61
Internal Communications & Engagement Manager
Job Type:
Salary: up to £60,000 plus package
Location: Flexible
Consultant: Rosie Whelan
The Organisation:
Digital Careers, part of the Digital Recruitment Company is currently working witha Fortune 250 company which is the world’s largest restaurant group with over 40,000 restaurants across the globe.They are a billion-pound business with over 900 restaurants run by our 28,000 restaurant team and have received a number of accolades in recognition of our commitment to their employees, including being named as Britain’s Top Employer three years running. They are committed to breakthrough innovation and the success of our employees. They're proud of the unique culture that they have built, one where everyone can be their best self, make a difference and have fun!
The Role:
Our client is on the lookout for an experienced Internal Communications, Engagement and Event Manager to lead the charge in creating a relevant, easy and distinctive internal experience. One that connects our teams with the brand strategy, brings our people promise to life and creates a sense of belonging to build brand love from the inside out.

In this role you will lead your team to design and deliver a brand wide internal communications strategy, oversee various engagement and experience projects and our award-winning events calendar. You and your team will be the internal voice of our brand, building brand love and loyalty amongst our c.30,000 employees, keeping them connected to the brand, engaged and entertained through creative content, witty conversation and most likely… memes. You’ll also tap into our incredible employees to unlock powerful story-telling opportunities and support the wider employer brand strategy.

This is a unique opportunity within a growing, award-winning team at one of the largest, best-loved brands in the UK. The role offers immediate exposure to all areas of the business as you work collaboratively with key stakeholders across the brand and support and advise our executive leaders on all things comms. You’ll also have the opportunity to influence and shape how we talk to our teams in the future, including exciting new platforms and channels.

  • Design and execute our brand wide internal communications, engagement and events strategy, including creating an effective channel strategy that delivers the right information, to the right audiences, through the right channels, at the right time.
  • Lead strategic internal engagement projects.
  • Oversee the management of our internal communication channels and platforms, including; email, newsletters, digital screens and internal social media ensuring content is relevant, easy to engage with and distinctive.
  • Oversee the team of communication partners in creating compelling and effective content as part of the internal communications and employer brand strategy; ensuring clarity, consistency, and quality of content across every touchpoint.
  • Coordinating ad hoc organisational announcements.
  • Management of internal campaigns for initiatives such as International Women’s Day, Pride, Mental Health Awareness and project and product launches to name a few.
  • Analyse the effectiveness of channels to improve employee communications and provide insights on the most effective ways to reach employees.
  • Develop and maintain relationships with our creative agencies.
  • Work closely with cross functional departments, global communications partners, and franchise partners to source and develop brand news and stories and best practice from across the organisation.
  • Manage the internal comms and engagement budget
  • A minimum of 4 years’ experience working in internal communications, PR or Social Media and/or other relevant experience.
  • Demonstrable understanding of delivering large campaigns, transformation programmes and employee experience activities to large audiences.
  • Proven ability to think at both a strategic and tactical level.
  • First class, versatile copywriting skills. The successful candidate will be able to adapt instantly to our client’s tone of voice or flex dependent on executive voice, with flawless grammar, spelling and punctuation.
  • Creativity and imagination, but with a sharp eye for detail, ability to prioritise, work collaboratively, respond to feedback, see the bigger picture and stay calm under pressure.
  • Good organisational skills and time management.
  • Strong ability to build relationships, influence and collaborate constructively with stakeholders across all areas of the organisation.
  • Ability to investigate, analyse and contextualize complex issues, identify key points to be addressed and develop effective, practical, and simple plans to resolve problems.
  • Ability to multitask leading different projects and work under pressure, with changing priorities, tight deadlines and budgets.
  • Experience with Microsoft Office, particularly Microsoft PowerPoint.
  • Crisis communication
  • Event management/logistics
  • Budget Management
About You:
  • Enthusiasm about the brand is a must.
  • Great judgment mixed with maturity, flexibility and resilience are key qualities that we’re looking for.
  • We’re looking for a team player who embraces the company culture and gets involved.
  • Ability to remain positive and motivated and inspire those around you.
  • We’ll need you to show patience, resilience and be able to make judgment calls under pressure.
  • We’re looking for someone solution driven, meaning you’ll be inquisitive, tenacious and determined… always looking for new ways to deliver ground-breaking work.
  • A first-class coach who puts their people first
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