Client Services Director

This job does not exist anymore.

Try running a new searchor browse our vacancies.

Or fill in the form below to receive job alerts.

2019-12-02 16:01:041970-01-01Digital Recruitment Company
Job TypeCareers
AreaLondon, United KingdomLondonUnited Kingdom
SectorOtherClient Services
Salary£40,000 - £45,000
Start Date
AdvertiserAmelia Sanderson
Job RefCSD233r4
Job Views351
Digital Client Services Manager
Job Type:
Salary: £40,000- £45,000
Location: UK, London – Can work remotely
Consultant: Rosie Whelan

The Organisation:

Digital Careers, part of the Digital Recruitment Company is currently working with one of the top Leisure and tourism companies globally who have an in-house digital services offering.

The Role:

This position is responsible for the digital strategy and daily management of 14 hotels within the digital services programme. You will be essentially part of the Digital and Ecommerce team functioning like an agency model. You will support the digital programme and provide customer digital activation and optimisation for your clients (hotels).
You will own the client relationships and be the primary point of contact. You will be responsible for strategy, marketing activities and implementation across the clients business plan and objectives. You will execute the program of activities in a timely matter and within budget.

The responsibilities of the role:

  • Ensures effective client communication
  • Collects information from hotels regarding needs and expectations, answers questions about the program, digital channels and initiatives and ensures appropriate documentation is delivered throughout the engagement.
  • Monitors the impact of the program versus client goals and proactively communicates with clients about need for changes in strategic direction.
  • Manages program deliverables within expected timelines
  • Coordinates with Digital Demand Generation Managers, centers of excellence and vendors to guarantee all program deliverables are met on time.
  • Reviews all client deliverables to ensure that they are on strategy and meet quality expectations.
  • Interacts with internal and external industry experts
Identifies and deploys resources required to execute Program tactics and coordinates with project teams to resolve or escalate performance issues.
  • Attends industry conferences and seminars to increase exposure in digital channels like SEO, paid search, digital marketing, social media content marketing etc. 
  • Analyzes results and reports out on progress
  • Monitors program results and business goals on a monthly basis, exercising critical and analytical thinking of results.
  • Builds quarterly reports to illustrate the impact of marketing initiatives and program tactics across various online verticals.
  • Schedules and leads quarterly meetings with clients to communicate program results; provides insights and answers questions about hotel performance in the respective digital channels.
  • Maintains client satisfaction and retention
  • Meets goals as defined by client satisfaction survey and annual renewal targets.
  • Proactively identifies add-on service opportunities to promote additional hotel customization and program evolution. 
  • Ensures consistency in service throughout the program agreement and when hotels are due for renewal, solicits re-enrollment.
Experience and skills:

  • 3 years experience in an online agency or client services position is required or equivalent experience
  • 2 years experience in leading project teams and implementing digital strategies or equivalent experience
  • BS/BA degree in marketing or related field or equivalent certification from higher education
  • Agency work experience strongly preferred; primarily in a client services/account services role
  • European languages preferred
  • Experience with hotel eCommerce strongly preferred
  • Highly developed oral and written communication skills
  • Strong interpersonal skills to work effectively with others in a cross-functional team environment to support specific business priorities
  • Proficient in Microsoft Office
  • Project Management Certification or experience in a project management role
  • Demonstrated record of managing internal and external projects from inception to successful implementation, while identifying project risks and creating contingency plans
  • Solid working knowledge of and experience in online marketing channels, including but not limited to SEO, retargeting, merchandising, email marketing, social media marketing and content marketing
  • Solid understanding of current digital marketing technologies with the ability to monitor and document tactic completion
  • High level ability to analyze performance and deliver comprehensive reporting
  • Demonstrates self-confidence, energy and enthusiasm
  • Ability to solve problems quickly, think creatively and satisfy Internet speed-to-market requirements
  • Thrives in a fast-paced, entrepreneurial environment
Job TypeClear
Sign in
Amelia Sanderson
Browse Amelia's jobs
Get in touch with Amelia
Similar Jobs
  • Senior Consultant - Campaigns & Content
    United Kingdom, London
    Marketing and Sales Jobs

    Senior Consultant – Campaigns & Content  
    Job Type: Permanent
    Salary: £60,000 - £80,000 DOE
    Consultant: Rosie Whelan

    The Organisation:

    Digital Recruitment Company is currently wor...
  • Global Head of Content Marketing
    United Kingdom, London
    Marketing and Sales Jobs
    £90,000 - £110,000 plus package

    Global Head of Content Marketing
    Job Type: Perm
    Salary: £90,000 - £110,000 plus package
    Location: London
    Consultant: Toby Day
    We are working with a world's leading multibillion research, data, and insights organisation. ...
Email Me Jobs Like This
Subscribed to similar jobs notifications
We use cookies to provide you with the best possible browsing experience on our website. You can find out more below.
Cookies are small text files that can be used by websites to make a user's experience more efficient. The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
ResolutionUsed to ensure the correct version of the site is displayed to your device.
SessionUsed to track your user session on our website.
Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
Google AnalyticsGoogle Analytics is an analytics tool to measure website, app, digital and offline data to gain user insights.
Marketing Cookies are used for various purposes.
Chat Bot

More Details