Head of Design & UX – Finance
| Job Type | Careers |
| Area | Work From Home, United Kingdom |
| Sector | Design JobsStrategy |
| Salary | $200,000-$300,000 |
| Start Date | |
| Advertiser | Toby Day |
| Job Ref | HODUX |
| Job Views | 288 |
- Description
- Head of Design & UX – Finance
Job Type: Permanent
Salary: $200,000-$300,000
Location: Boston, Toronto, Montreal, or Remote
Consultant: Toby Day
Ref: IOS-TD-71
The Role:
Ourt client is the global brand for the global wealth and asset management segment. They draw on more than a century of financial stewardship and the full resources of our parent company to serve individuals, institutions, and retirement plan members worldwide, including the US, Canada, Europe and 11 markets in Asia.
You will play a key role in helping drive this exciting transformation. You will be actively building and maturing the Human-Centered Design practice while leading a global team delivering best-in-class solutions. You believe that the discipline of design can be used not only to improve the experiences of our customers, clients, advisors and sales partners, but also to drive tangible business results in adoption, growth, revenue and retention.
You’re a tireless advocate for Human-Centered Design and UX. You’re viewed as a thought leader who can drive change and mature the capability of design in large matrixed organizations. You’ll know that success means meeting the full spectrum of challenges for both external customers and internal stakeholders; you’re capable of managing multiple tracks of work on a large portfolio; and you can ensure all projects meet high standards of excellence while dealing with the practical realities of an ever-changing digital landscape and business complexities.
You’ll lead a global team of designers and strategists who are responsible for carrying projects through from early-stage discovery and research to execution. As the AVP, you’ll be seen as the leader in ensuring that the customer is at the heart of all business decisions we make.
With your strong team leadership qualities, you’ll provide vision and mentorship, you’ll recruit & develop exceptional talent, and you’ll have a plan for evolving the team and processes as we scale and take on new challenges.
Reporting to the Global Head of Digital Experience, this is a critical role that balances strategy and execution, bringing to life the voice of customer within Investment Management.
The responsibilities of the role:- Champion the value of HCD with senior executives, key stakeholders and business partners, help the team drive actionable recommendations, and collaborate with product and engineering to develop best-in-class digital experiences
- Incorporate research and data-driven insights to inform HCD strategy, and create a compelling vision for the team
- Ensure we are consistent in the use of our Design System to promote one brand, one voice and one entity.
- Promote a culture of Test & Learn where new concepts are vetted through Discovery and brand new digital experiences are stress-tested so they meet the highest digital standards from day one
- Provide full complement of services and deliverables, including, but not limited to:
- Experience strategy and research
- Design thinking facilitation
- Content strategy
- Personas & journey mapping
- Prototypes
- Visual designs
- Service blueprints
- Keep abreast of emerging HCD trends and disseminate this information across our teams and partners as effective thought leadership.
- Foster and maintain strong industry relationships.
As we seek to build a customer obsessed culture, it is critical that the AVP become a trusted advisor to the business and supporting functions, called upon to apply a human-centered lens to inform strategic decisions and investments.
Core Competencies
- Practice Builder: An illustrated history of success building and developing an HCD and research function in a space that aligns regional and global priorities.
- Strategic Thinker: Balanced approach to industry trends, market factors, and how the organization can capitalize on the information provided.
- Innovative: Regularly challenging how work product is delivered to offer the best possible service to the business.
- Strengths-Based Leadership: An advocate for the team that recognizes and highlights key differentiators and strengths.
- New Methods: Regularly challenges how work product is delivered to offer the best possible service to the business.
Experience and skills:
- Bachelor’s or Master’s degree in Design, Human Factors or equivalent professional experience.
- 10+ years design-related experience as well as experience in-house
- 5+ years of direct leadership experience
- Experience in the Wealth space highly desired
- Exceptional influencing skills and experience navigating complex matrixed organizations
- Relentless curiosity and passion for creating exceptional experiences.
- Executive charisma and ability to influence at all levels of the organization.
- Experience leading Agile, multi-disciplinary, matrixed teams, across functions and geographies.
- Excellent communication and interpersonal skills and ability to present concepts clearly and persuasively.
- Demonstrated track record of solving difficult business challenges.
- Ability to create effective design solutions across multiple channels, platforms, and form factors.
The Digital Recruitment Company is an Employment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies.
To apply for this role please contact us at:
Toby Day
+44(0) 207 098 9878
toby@digitalrecruitmentcompany.com
www.digitalrecruitmentcompany.com
