Customer Success & Sponsorship Manager
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| Job Type | CareersOther |
| Location | London |
| Area | London, United Kingdom |
| Sector | Marketing and Sales JobsProject ManagementClient ServicesStrategy |
| Salary | £65,000 - £80,000 |
| Start Date | asap |
| Advertiser | Mags Rendle |
| Telephone | +44 (0) 203 640 2133 |
| Job Ref | DDSC3444 |
| Job Views | 985 |
- Description
Customer Success & Sponsorship Manager
Job Type: Perm
Salary: £65,000- £80,000
Location:London/Hybrid working 2-3 days in the office
Consultant: Mags Rendle
The Organisation:
TDRC careers are thrilled to be working with one of the most influential communities in the International media industry.Based in London and operating internationally they have a team of talented staff with impressive broadcasting and media backgrounds. They are highly respected for their quality of insight and engagements they facilitate between the world’s leading content companies and their suppliers.
When they formed 13 years ago, they quickly established a reputation as a business network for the whole media supply chain. This progressive organisation has a unique ability to bring customers and suppliers together to increase understanding, drive change, and create business opportunities.
They are looking for a Customer Success and Sponsorship Manager who understands how media is created and distributed and to be an integral part of their growth both in terms of revenue and profile within the worldwide media industry.
This is a role you will not want to ignore!
The Role
You will work directly with the CEO, CTO and COO and lead our Sponsorship and Customer Success programme. This will bring you into daily contact with senior leaders from an unparalleled range of media companies - from major international broadcasters and global technology giants to a huge range of hardware and software vendors, startups, and production companies.
What will you be doing?- Set the overall vision and strategic plan for ensuring Customer Success.
- Work with member companies to increase engagement, ensuring more individuals engage more deeply with them and driving more value for members.
Build relationships with key individuals in their member companies, notably the Marketing leaders and other key stakeholders- Be a public face for the organisation, present at a range of company and industry events to meet members, build and maintain relationships, and evangelise the work of the company.
- Lead our efforts to deliver an outstanding member experience, building member loyalty.
- Drive growth of their membership by securing renewals and reducing churn.
- Collaborate with our technology team to build and use the tools necessary to measure and report engagement, helping us measure ROI.
- Lead the sales of sponsorship opportunities around our events and insight work, leveraging your relationships with members and your understanding of the value we can deliver to them.
- Support the Business Development Manager in driving membership growth.
- Build and maintain strong external relationships with potential sponsors, corporate partners, and supporters, securing and leading new business meetings.
Skills and experience
To be successful:- Outstanding interpersonal skills that will make you an effective member of our team and respected by our customers.
- An ability to build rapport quickly and effectively.
- Excellent account management and customer success skills. You will have 5 or more years working in account management or a related area.
- A demonstrable understanding of new business development.
- Experience developing and executing a customer success strategy that delivers against business objectives.
- A broad understanding of how media is created and distributed, and knowledge of some of the best-known companies.
- Great writing skills.
- An ability to work to deadlines.
Why apply.- Highly successful company
- Excellent long term career potential
- Growing company, dynamic and always improving, and investing
- Really great, fun people in the team (but you’ll have to take their word for that until you start!)
- Constantly developing to drive excellence for their customers and our organisation.
- Although they have offices in central London, their team lives all over the country. So, they are all able to work remotely, but we come into the London office just two days a week.
- They are very transparent – you will get to see how the business is performing on a weekly basis and your opinions are encouraged.
- They have a global mindset, strong values, with passionate and supportive colleagues.
The Digital Recruitment Company is an Employment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies.
To apply for this role please contact us at:
Mags Rendle
+44(0) 203 640 233
Mags@digitalrecruitmentcompany.com
www.digitalrecruitmentcompany.com
