Chief Customer Officer

2022-08-25 17:24:192022-11-22Digital Recruitment Company
Job TypeCareers
AreaLondon, United KingdomLondonUnited Kingdom
SectorMarketing and Sales JobsStrategy
Start DateASAP
AdvertiserRosie Whelan
Job RefRW - CCO
Job Views373
Chief Customer Officer – Marketing  
Job Type:
Salary: up to £150,000 + bonus + great benefits
Location: London + WFH
Consultant: Rosie Whelan
The Organisation:
Digital Recruitment Company are currently with a global financial organisation who is redefining the life insurance and individual savings industry across the U.S., Canada and UK by enriching the lives, communities, and overall well-being of its members. Agents and members alike appreciate the turnkey-decisioned product offerings and end-to-end digitized processes that make it easy to get life insurance without traditional medical exams. State-of-the-art mobile tools help agents deliver tailored plans to prospective and current members. This role is going to play a huge role in their digitalisation within the UK.
The Role:
This is a really amazing role with our client who are a global company looking for someone to who can lead the marketing function and understand who best to target their audience and improve the customer experience. The purpose of this role is to drive the strategy and delivery of the member and customer agenda for the UK business, to improve customer proposition and experience, ensure good customer outcomes and achieve target commercial profitability
  • Develop member and customer strategy, in support of the overall Global and UK strategy
  • Achieve commercial goals through development of the member and customer proposition, experience and marketing.
  • Develop actionable customer insight and data to understand customers and their financial services needs and to support targeted servicing of those needs
  • Identify market trends with the potential to enhance the customer journey
  • Create customer proposition roadmap, design propositions and go-to-market approach, working closely with the Chief Distribution Officer
  • Shape and activate the global member proposition for our UK target customer segments to retain customers and facilitate improved engagement with the customer base
  • Develop and execute marketing and customer engagement strategy to attract and retain customers
  • Ensure that our member and customer communication, propositions and servicing achieve good customer outcomes - leading actions to rectify any gaps (leading first line Consumer Duty accountability)
  • Identify the evolving regulator priorities around customer and build into the customer strategy
  • Advocate of change in ways of working across the business, to improve the customer experience
Skills & Experience:
  • 5 years director level within financial services
  • Strategic mindset
  • Strong influencing and communication skills
  • Ability to understand the pulse of the customer
  • Effective at problem solving coupled with high analytical capability
  • Well versed in tools and technologies to drive the customer experience
  • Outstanding and highly collaborative leader  
Apply Later
Sign in
Rosie Whelan
Senior Recruitment Consultant
Browse Rosie's jobs
Get in touch with Rosie
Similar Jobs
  • Marketing Lead
    United Kingdom, London
    £50000 - £60000

    Marketing Lead   (Occupier Services EMEA)

    Fantastic Career opportunity

    Job Type                   Permanent
    Salary:         &...
  • PPC & Paid Social Manager
    United Kingdom, London
    £48,000 - £58,000

    PPC & Paid Social Manager
    Job Type:     Permanent
    Location:      London – Remote/Hybrid/flexible  
    Salary:          DOE    
    Consultant: ...
  • Global Commercial Marketing Manager
    United Kingdom, London
    Marketing and Sales Jobs

    Global Commercial Marketing Manager
    Job Type: Permanent
    Salary: £70,000 - £90,000 + Package
    Location: London + WFH 2 days
    Consultant: Rosie Whelan
    The Organisation:

    Digital Recruitment Company is currently working with ...
Email Me Jobs Like This
Subscribed to similar jobs notifications
We use cookies to provide you with the best possible browsing experience on our website. You can find out more below.
Cookies are small text files that can be used by websites to make a user's experience more efficient. The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
ResolutionUsed to ensure the correct version of the site is displayed to your device.
SessionUsed to track your user session on our website.
Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
Google AnalyticsGoogle Analytics is an analytics tool to measure website, app, digital and offline data to gain user insights.
Marketing Cookies are used for various purposes.
Chat Bot

More Details