CRM Specialist

2022-06-29 17:44:142022-09-26Digital Recruitment Company
Job TypeCareers
AreaLondon, United KingdomWork From Home, United KingdomLondonUnited Kingdom
SectorMarketing and Sales Jobs
Start DateASAP
AdvertiserRosie Whelan
Job RefRW - CS
Job Views146
CRM Specialist
Job Type: Permanent
Salary: up to £50,000 base salary + package
Location: London/ WFH 2-3 days a week

The Organisation/Role:

Our client is a niche firm specialising in the more complex aspects of personal injury and human rights law. Committed to achieving access to justice for all including full, fair compensation by providing first-rate legal advice.They are seeking to hire a Digital Marketing Specialist to focus primarily on servicing the marketing requirements of the Employment department.

Managing, analysing, and reporting on data and ensuring the smooth running of CRM system and communication with the firm’s practice management system.
Main duties and responsibilities
  • Responsible for the CRM system HubSpot within the firm
  • Working with compliance to ensure adherence to the firm’s GDPR policy in relation to marketing
  • Manage manual transfer of data where necessary with other internal systems
  • Assist with implementation of digital marketing campaigns across different channels
  • Provide regular client and behavioural analysis and reporting and use results to inform future decisions
  • Develop HubSpot CRM best practices and new ways of working
  • Work with wider marketing teams to develop client & new client enquiry contact initiatives and implement a consistent communications experience
Other Responsibilities:
  • Assist with integration of HubSpot CRM system with other platforms
  • To maintain a flexible approach whilst assisting in implementing the marketing mix.
  • Any other tasks that might from time to time be required.
  • Host HubSpot Training for internal teams
Skills & Experience:

  • Experience and expertise with HubSpot CRM system
  • A minimum of 3 years-experience in CRM Marketing 
  • Genuine interest to work with a leading claimant law firm and passionate about providing access to justice to all.
  • Knowledge of the current regulation in regard to GDPR and other data regulation
  • Highly organised with excellent attention to detail
  • Strong analytical skills and experience with reporting and data analysis
  • Experience in set-up and development of CRM programs and campaigns
  • Proficiency in marketing automation systems (like HubSpot) and integrating those systems with other technologies.
  • Proven ability to communicate accurately, clearly, and concisely, in writing and verbally.
  • Demonstrable experience of working within a busy environment and independently managing projects on tight deadlines.
  • Demonstrable experience in building strong working relationships with both senior stakeholders and team members. 
  • Proven ability in demonstrating patience, resilience and flexibility whilst managing daily tasks and stake holder relationships. 
  • Intermediate level proficiency in working with MS Office (Powerpoint, Excel, Word, Outlook), HTML & CMS platforms.
  • Ability to manage multiple projects at the same time in a fast-paced environment.
  • Passionate about customer experience
  • Technically capable, excellent communicator, and a desire to improve processes.
  • Educated to Degree Level
  • Relevant experience of working in a legal sector within a partnership environment. 
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Rosie Whelan
Senior Recruitment Consultant
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