CRM Specialist

2022-06-29 17:44:142022-09-26Digital Recruitment Company
Job TypeCareers
AreaLondon, United KingdomWork From Home, United KingdomLondonUnited Kingdom
SectorMarketing and Sales Jobs
Start DateASAP
AdvertiserRosie Whelan
Job RefRW - CS
Job Views146
Description
CRM Specialist
Job Type: Permanent
Salary: up to £50,000 base salary + package
Location: London/ WFH 2-3 days a week

The Organisation/Role:

Our client is a niche firm specialising in the more complex aspects of personal injury and human rights law. Committed to achieving access to justice for all including full, fair compensation by providing first-rate legal advice.They are seeking to hire a Digital Marketing Specialist to focus primarily on servicing the marketing requirements of the Employment department.

Role:
 
Managing, analysing, and reporting on data and ensuring the smooth running of CRM system and communication with the firm’s practice management system.
 
Main duties and responsibilities
 
  • Responsible for the CRM system HubSpot within the firm
  • Working with compliance to ensure adherence to the firm’s GDPR policy in relation to marketing
  • Manage manual transfer of data where necessary with other internal systems
  • Assist with implementation of digital marketing campaigns across different channels
  • Provide regular client and behavioural analysis and reporting and use results to inform future decisions
  • Develop HubSpot CRM best practices and new ways of working
  • Work with wider marketing teams to develop client & new client enquiry contact initiatives and implement a consistent communications experience
 
Other Responsibilities:
 
  • Assist with integration of HubSpot CRM system with other platforms
  • To maintain a flexible approach whilst assisting in implementing the marketing mix.
  • Any other tasks that might from time to time be required.
  • Host HubSpot Training for internal teams
 
Skills & Experience:
 
Essential:

  • Experience and expertise with HubSpot CRM system
  • A minimum of 3 years-experience in CRM Marketing 
  • Genuine interest to work with a leading claimant law firm and passionate about providing access to justice to all.
  • Knowledge of the current regulation in regard to GDPR and other data regulation
  • Highly organised with excellent attention to detail
  • Strong analytical skills and experience with reporting and data analysis
  • Experience in set-up and development of CRM programs and campaigns
  • Proficiency in marketing automation systems (like HubSpot) and integrating those systems with other technologies.
  • Proven ability to communicate accurately, clearly, and concisely, in writing and verbally.
  • Demonstrable experience of working within a busy environment and independently managing projects on tight deadlines.
  • Demonstrable experience in building strong working relationships with both senior stakeholders and team members. 
  • Proven ability in demonstrating patience, resilience and flexibility whilst managing daily tasks and stake holder relationships. 
  • Intermediate level proficiency in working with MS Office (Powerpoint, Excel, Word, Outlook), HTML & CMS platforms.
  • Ability to manage multiple projects at the same time in a fast-paced environment.
  • Passionate about customer experience
  • Technically capable, excellent communicator, and a desire to improve processes.
 
Desirable:
 
  • Educated to Degree Level
  • Relevant experience of working in a legal sector within a partnership environment. 
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Rosie Whelan
Senior Recruitment Consultant
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02036402133
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