Client Services Director

2019-12-02 17:19:332020-02-29Digital Recruitment Company
Job TypeCareers
LocationLondon
AreaLondon, United KingdomLondon
SectorProject ManagementClient Services
Salary£50,000 - £60,000
Start DateASAP
AdvertiserDunmola Alalade
Telephone02036402133
Job RefDR-CS-FM
Job Views296
Description
Client Services Specialist
Job Type: Permanent
Salary: £50,000 - £60,000
Location: London
Consultant: Amelia Sanderson  
 
Company:
We are currently working with a growing creative/experimental agency challenging brands to go further. Independent, culturally rooted and globally active, they push the limits of experience to spark meaningful conversations. Whether it’s future-proofing the world’s most progressive businesses, re-energizing challenger brands, or helping new entrants penetrate the market, there work is defined by provocative storytelling, innovative media and original visual
 
The Role:
The Client Services Manager is smart, efficient, and entrepreneurial. You work collaboratively to nurture great client partnerships and own the day-to-day machine that ensures great work happens always organised, always proactive, always hungry to add value strategically and creatively, and always with a resilient, can-do attitude.
 
Responsibilities:
 
  • Understand brand strategies, speaking insightfully to provide product facts and competitor or market context
  • Proactively identify growth opportunities with our Clients, facilitating innovation workshops and converting discussions to new project briefings
  • Co-author briefs with Strategists and Creatives, contributing to communications planning and adding value to the integration planning process.
  • Make every creative briefing inspiring, leading the prep for meetings, attending creative reviews, and building on ideas.
  • Ensure our Clients are always up to date with timely status reports and contact reports, partnering with Production to drive status meetings
  • Contribute to a dynamic environment that people want to be part of, skilfully managing up, down and across the agency
  • As a role model, actively develop the skills of those within Client Services, providing ongoing feedback
 
Experience Needed:
 
  • Proactive and motivated, willingness to go above and beyond
  • Excellent organisation and communication skills
  • Proven experience of managing Client profitability, including mitigating overspend
  • Experience at objection handling, pushing back on a Client in a constructive, respectful manner
  • Management of multiple initiatives simultaneously, often across different brands, to
  • ensure suitable prioritisation of tasks and that smaller projects are not ignored
  • Brand management or client services experience essential, within lifestyle or fashion industry is a plus
  • Creative Production experience preferable
  • Must be fluent in Mac, Microsoft
  • Ability to travel
 
The Digital Recruitment Company is an Employment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies.
To apply for this role please contact us at:
 
Amelia Sanderson
+44(0) 203 640 2133
amelia@digitalrecruitmentcompany.com
www.digitalrecruitmentcompany.com
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